• ERT and Bioclinica are now Clario. Find out more about our new name, and why we have come together.

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ERT Support

Please use the contact details below for any ERT trials or branded products

Call

ERT’s Global Customer Care team is always available for technical support. A trained specialist is standing by for your call now. Toll-Free (where available). Please be sure to have your ERT study name, Portal account login or the ticket number for an existing case, if available.

Toll-free numbers
TelephoneFax
Algeria00 1 908 595 202000 1 201 453 5837
Andorra00 1 908 595 202000 1 201 453 5837
Argentina0800 66608240800 6661438
Australia1 800 2707851 800 151470
Austria0800 2915030800 291624
Belarus8820 0491001600 1 201 453 5837
Belgium0800 791850800 74063
Benin00 1 908 595 202000 1 201 453 5837
Bermuda800 704 9698866 803 3355
Bosnia001 908 595 2020001 201 453 5837
Brazil0800 89190750800 8911561
Bulgaria00 800 110444200 800 1104445
Canada800 704 9698866 803 3355
Canary Islands900 961913900 971871
Chile1230 020 23981230 020 3966
People’s Republic of China10800 8521181 or 10800 152118110800 8521184 or 10800 1521184
Colombia1800944012601800 9 155782
Costa Rica0800 012 21990800 012 1389
Croatia0800 222 7680800 222 809
Cyprus800 91156800 91158
The Czech Republic800 142683800 142685
Denmark80 88658980 882033
Dominican Republic1 800 371 17411 800 391 8165
Ecuador00 1 908 595 202000 1 201 453 5837
Egypt0800 000036600 1 201 453 5837
Estonia800 0044116800 0044118
Finland0800 1166050 800 15491
France0800 9005850800 915895
Gabon800 371 1741800 391 8165
Georgia+995 7067773618 10 1 201 453 5837
Germany0800 101539000 1 201 453 5837
Greece00800 12 648300800 12 6474
Guam800 704 9698866 803 3355
Guatemala00 1 908 595 202000 1 201 453 5837
Honduras00 1 908 595 202000 1 201 453 5837
Hong Kong800 967103800 930726
Hungary0680 01594606 800 17011
Iceland0800 8226800 8344
India000 800 440 1006000 800 440 1008
Indonesia0018 038529591001 803 852 9594
Republic of Ireland1 800 7031021 800 703129
Israel1 80 92142811 80 9214328
Italy800 786 498800 781266
Jamaica800 704 9698866 803 3355
Japan0120 981 649 or 00531 12137001 800 507 1921
Jordon001 908 595 2020001 201 453 5837
Kazakhstan810 1 908 595 2020810 1 201 453 5837
Kenya000 1 908 595 2020000 1 201 453 5837
Republic of Korea00798 14 800 621400798 14 800 6264
Kuwait22086944
Latvia8000 02668000 0233
Lebanon00 1 908 595 202000 1 201 453 5837
Lesotho001 908 595 2020001 201 453 5837
Lithuania8800 301488800 30150
Luxembourg800 2639000 1 201 453 5837
Macedonia0800 9815200 1 201 453 5837
Malaysia1 800 80 88471800 80 8982
Mali00 1 908 595 202000 1 201 453 5837
Malta800 6246980065433
Mauritius8020 44 00098020 44 0012
Mexico001 8668415042001 8668033355
Moldova810 1 908 595 2020810 1 201 453 5837
Monaco800 9336600 1 201 453 5837
Montenegro00 1 908 595 202000 1 201 453 5837
Morocco001 908 595 202000 1 201 453 5837
Mozambique00 1 908 595 202000 1 201 453 5837
The Netherlands0800 02266730800 0028352
New Zealand0800 4436290800 222 809
Norway800 11592800 15036
Pakistan00 1 908 595 202000 1 201 453 5837
Panama(+507) 800 0568
Peru0800 521610800 52163
The Philippines1 800 1 441 01861 800 1 114 0101
Poland00 800 121138500 800 1211447
Portugal800 8 127438008 12926
Puerto Rico1 800 704 96981 866 803 3355
Romania08008 9 443208008 9 4434
The Russian Federation8 10 8002 48830110 10 8002 5153011
Saudi Arabia800 8441140800 8441360
Serbia0800 19014400 1 201 453 5837
Singapore800 1204116800 1204144
Slovakia0800 0049820800 004453
Slovenia0 800 800920 800 80094
South Africa0800 992 4980800 992 532
Spain900 961913900 971871
Sri Lanka001 908 595 2020001 201 453 5837
Sweden020 79 5418020 79 4915
Switzerland0800 5624030800 562611
Taiwan00801 13 751200801 13 7540
Tanzania00 1 908 595 202000 1 201 453 5837
Thailand001 800 12 066 4985001 800 12 066 5043
Tunisia00 1 908 595 202000 1 201 453 5837
Turkey00800 151 133200800 151 1356
Uganda00 1 908 595 202000 1 201 453 5837
Ukraine0800 501 04600 1 201 453 5837
United Arab Emirates80003570432700 1 201 453 5837
United Kingdom08 00731402708 000324794
Uruguay000 413 598 3021000 413 598 3036
USA800 704 9698866 803 3355
Uzbekistan00 1 908 595 202000 1 201 453 5837
Venezuela0800 1 00 27600800 1 00 2817
Vietnam120-32-412 (VNPT)
122-80-356 (Viettel)
00 1 201 453 5837
Zambia800 371 1741800 391 8165
Please note that your phone number will be recorded when calling our helpdesk.
Toll-Free numbers are for landlines. You may be charged when calling from a mobile phone. These numbers may not be accessible from some mobile network providers. For more information, contact your network provider.
Toll numbers

United States: +1 908 595 2020
Germany: +49 9305 720 9891


You can email questions and comments to the Global Helpdesk. We typically respond to emails in about 2 business days however during peaks, it may take a little longer. If you require prompt assistance, the best way you can reach us is to give us a call.

[email protected]


Mail

Contact us by mail or regional location

North America

ERT, Inc.
500 Rutherford Avenue,
Boston, MA 02129 United States
Directions

North America

ERT, Inc.
1818 Market Street, Suite 1000
Philadelphia, PA 19103-3638 United States
Directions

Europe

eResearchTechnology GmbH
Sieboldstrasse 3 97230
Estenfeld Germany
Directions

Europe

ERT, Inc.
2, Chemin Louis-Hubert, 1213 Petit-Lancy,
Geneva, Switzerland
Directions

Asia

ERT, Inc.
2F, 2-13-13 Nihonbashi Kayabacho, Chuo-Ku,
Tokyo 103-0025, Japan
Directions

Bioclinica Support

Please use the contact details below for any Bioclinica trials or branded products

If you need support with a Bioclinica product and do not have a Bioclinica login, submit your issue below


Call

To ensure the fastest and most effective resolution to your Support issues, please contact the Bioclinica Support Center. 24 hours a day, 7 days a week using the information below. Please follow this guide for using phone support.

Toll-free numbers

Telephone
Argentina0800-666-3253
Australia1-800-458-303
Austria0800 232974
Belarus8-820-0011-0245
Belgium0800 71 698
Bosnia & Herzegovina0-800-82-908
Brazil0800 200 3521
Bucharest/Romania+40-215398156
Bulgaria0800 46 288
Canada1-877-558-2783
Chile800 719 301
China400 120 3521
Colombia01800-915-6028
Croatia0800-222-405
Czech Republic800-144-359 (outside Prague)
+420-246019022 (Prague)
Denmark80-83-02-05
Ecuador1-800-020-535
Egypt0800 000 9882
Estonia800-0100-164
Finland0-800-1-13047
France0800-910587
Georgia0-800-100158
Germany0800 1816858
Greece800 848 1041
Hong Kong800-968-799
Hungary(80) 088-164
India000-800-100-7024
Indonesia001-803-017-5556
Ireland1800 851 747
Israel1-809-424957
Italy800-872-147
Japan0800-888-6352
Latvia8000-2169
Lithuania8-800-30468
Ljubljana+386-16001620
Luxembourg800-8-8063
Malaysia1-800-815-300
Mexico01-800-681-1536
Moldova0800 62506
Netherlands0-800-022-3615
New Zealand0800 239 013
Norway800-11-348
Oman800 74268
Panama800-0331
Peru0800-53063
Philippines1800 1 322 0371
Poland0-0-800-111-3816
Portugal800 180 126
Russia8(800) 100-63-19
Saudi Arabia800-844-7837
Serbia0800-190-191
Singapore800-130-1611
Slovakia0800-001-435
South Africa0-800-980-386
South Korea003-0813-1765
Spain900 876 835
Sweden020-12 70 30
Switzerland0800 562 860
Taiwan00801-49-1266
Thailand001-800-13-203-9966
Turkey0811-213-0175
Ukraine0-800-500657
United Kingdom0-800-883-0539
Venezuela0-800-100-9092
*All supported countries are provided; if your country is not listed, please contact our
Support Center via email for additional options.

United States: +1 888-275-2462
Canada: +1 888-275-2462


[email protected]

For shipping and equipment enquires:

[email protected]