ERT Support
Please use the contact details below for any ERT trials or branded products
Call
ERT’s Global Customer Care team is always available for technical support and clinical trial site support. A trained specialist is standing by for your call now. Toll-free (where available). Please be sure to have your ERT study name, Portal account login or the ticket number for an existing case, if available.
Toll-free numbers
| Country | Telephone | Fax |
|---|---|---|
| Algeria | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Andorra | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Argentina | 0800 6660824 | 0800 6661438 |
| Australia | 1 800 270785 | 1 800 151470 |
| Austria | 0800 291503 | 0800 291624 |
| Belarus | 8820 04910016 | 00 1 201 453 5837 |
| Belgium | 0800 79185 | 0800 74063 |
| Benin | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Bermuda | 800 704 9698 | 866 803 3355 |
| Bosnia | 001 908 595 2020 | 001 201 453 5837 |
| Brazil | 0800 8919075 | 0800 8911561 |
| Bulgaria | 00 800 1104442 | 00 800 1104445 |
| Canada | 800 704 9698 | 866 803 3355 |
| Canary Islands | 900 961913 | 900 971871 |
| Chile | 1230 020 2398 | 1230 020 3966 |
| People’s Republic of China | 10800 8521181 or 10800 1521181 | 10800 8521184 or 10800 1521184 |
| Colombia | 18009440126 | 01800 9 155782 |
| Costa Rica | 0800 012 2199 | 0800 012 1389 |
| Croatia | 0800 222 768 | 0800 222 809 |
| Cyprus | 800 91156 | 800 91158 |
| The Czech Republic | 800 142683 | 800 142685 |
| Denmark | 80 886589 | 80 882033 |
| Dominican Republic | 1 800 371 1741 | 1 800 391 8165 |
| Ecuador | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Egypt | 0800 0000366 | 00 1 201 453 5837 |
| Estonia | 800 0044116 | 800 0044118 |
| Finland | 0800 116605 | 0 800 15491 |
| France | 0800 900585 | 0800 915895 |
| Gabon | 800 371 1741 | 800 391 8165 |
| Georgia | +995 706777361 | 8 10 1 201 453 5837 |
| Germany | 0800 1015390 | 00 1 201 453 5837 |
| Greece | 00800 12 6483 | 00800 12 6474 |
| Guam | 800 704 9698 | 866 803 3355 |
| Guatemala | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Honduras | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Hong Kong | 800 967103 | 800 930726 |
| Hungary | 0680 015946 | 06 800 17011 |
| Iceland | 0800 8226 | 800 8344 |
| India | 000 800 440 1006 | 000 800 440 1008 |
| Indonesia | 0018 038529591 | 001 803 852 9594 |
| Republic of Ireland | 1 800 703102 | 1 800 703129 |
| Israel | 1 80 9214281 | 1 80 9214328 |
| Italy | 800 786 498 | 800 781266 |
| Jamaica | 800 704 9698 | 866 803 3355 |
| Japan | 0120 981 649 or 00531 121370 | 01 800 507 1921 |
| Jordon | 001 908 595 2020 | 001 201 453 5837 |
| Kazakhstan | 810 1 908 595 2020 | 810 1 201 453 5837 |
| Kenya | 000 1 908 595 2020 | 000 1 201 453 5837 |
| Republic of Korea | 00798 14 800 6214 | 00798 14 800 6264 |
| Kuwait | 22086944 | – |
| Latvia | 8000 0266 | 8000 0233 |
| Lebanon | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Lesotho | 001 908 595 2020 | 001 201 453 5837 |
| Lithuania | 8800 30148 | 8800 30150 |
| Luxembourg | 800 26390 | 00 1 201 453 5837 |
| Macedonia | 0800 98152 | 00 1 201 453 5837 |
| Malaysia | 1 800 80 8847 | 1800 80 8982 |
| Mali | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Malta | 800 62469 | 80065433 |
| Mauritius | 8020 44 0009 | 8020 44 0012 |
| Mexico | 001 8668415042 | 001 8668033355 |
| Moldova | 810 1 908 595 2020 | 810 1 201 453 5837 |
| Monaco | 800 93366 | 00 1 201 453 5837 |
| Montenegro | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Morocco | 001 908 595 2020 | 00 1 201 453 5837 |
| Mozambique | 00 1 908 595 2020 | 00 1 201 453 5837 |
| The Netherlands | 0800 0226673 | 0800 0028352 |
| New Zealand | 0800 443629 | 0800 222 809 |
| Norway | 800 11592 | 800 15036 |
| Pakistan | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Panama | (+507) 800 0568 | – |
| Peru | 0800 52161 | 0800 52163 |
| The Philippines | 1 800 1 441 0186 | 1 800 1 114 0101 |
| Poland | 00 800 1211385 | 00 800 1211447 |
| Portugal | 800 8 12743 | 8008 12926 |
| Puerto Rico | 1 800 704 9698 | 1 866 803 3355 |
| Romania | 08008 9 4432 | 08008 9 4434 |
| The Russian Federation | 8 10 8002 4883011 | 0 10 8002 5153011 |
| Saudi Arabia | 800 8441140 | 800 8441360 |
| Serbia | 0800 190144 | 00 1 201 453 5837 |
| Singapore | 800 1204116 | 800 1204144 |
| Slovakia | 0800 004982 | 0800 004453 |
| Slovenia | 0 800 80092 | 0 800 80094 |
| South Africa | 0800 992 498 | 0800 992 532 |
| Spain | 900 961913 | 900 971871 |
| Sri Lanka | 001 908 595 2020 | 001 201 453 5837 |
| Sweden | 020 79 5418 | 020 79 4915 |
| Switzerland | 0800 562403 | 0800 562611 |
| Taiwan | 00801 13 7512 | 00801 13 7540 |
| Tanzania | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Thailand | 001 800 12 066 4985 | 001 800 12 066 5043 |
| Tunisia | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Turkey | 00800448827482 | 00800 151 1356 |
| Uganda | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Ukraine | 0800 501 046 | 00 1 201 453 5837 |
| United Arab Emirates | 800035704327 | 00 1 201 453 5837 |
| United Kingdom | 08 007314027 | 08 000324794 |
| Uruguay | 000 413 598 3021 | 000 413 598 3036 |
| USA | 800 704 9698 | 866 803 3355 |
| Uzbekistan | 00 1 908 595 2020 | 00 1 201 453 5837 |
| Venezuela | 0800 1 00 2760 | 0800 1 00 2817 |
| Vietnam | 120-32-412 (VNPT) 122-80-356 (Viettel) | 00 1 201 453 5837 |
| Zambia | 800 371 1741 | 800 391 8165 |
Toll-Free numbers are for landlines. You may be charged when calling from a mobile phone. These numbers may not be accessible from some mobile network providers. For more information, contact your network provider.
Toll numbers
United States: +1 908 595 2020
Germany: +49 9305 720 9891
You can email questions and comments to the Global Helpdesk. Our clinical trial support service will typically respond to emails in about 2 business days however during peaks, it may take a little longer. If you require prompt assistance, the best way you can reach us is to give us a call.
Contact us by mail or regional location
North America
ERT, Inc.1818 Market Street, Suite 1000
Philadelphia, PA 19103-3638 United States Directions
Bioclinica Support
Please use the contact details below for any Bioclinica trials or branded products
If you need clinical trial support services with a Bioclinica product and do not have a Bioclinica login, submit your issue below
Call
To ensure the fastest and most effective resolution to your Support issues, please contact the Bioclinica Support Center. 24 hours a day, 7 days a week using the information below. Please follow this guide for using phone support.